General Terms and Conditions 2026:
Article 1) Scope
These general terms and conditions apply to all activities, quotations, offers and agreements entered into by or on behalf of The Dutchman for individual participants and/or groups and/or agents, unless deviating conditions have been included in the agreement.
The customer, group or agent accepts the applicability of these conditions by entering into an agreement with The Dutchman or actually participating in a program or activity of The Dutchman and its partners, or by settling the charge payable.
If other conditions apply to the agreement alongside these general terms and conditions these general terms and conditions will prevail in the event of any conflict.
Article 2) Conditions applicable to quotations
Validity
Any quotation is merely an obligation-free invitation to a customer, group or agent to enter into an agreement with The Dutchman. The actual agreement only takes effect as a result of The Dutchman accepting it in writing and confirming it in writing to the customer, group or agent. The Dutchman is therefore entitled to revoke a quotation offered by The Dutchman until the time of written acceptance, even after the customer, group or agent has accepted the offer. The withdrawal of an obligation-free offer must, in that case, take place as soon as possible after receipt of the acceptance.
The availability stated in the quotation is not guaranteed until the quotation has been converted into an agreement.
No rights can be derived from a verbal confirmation.
Obvious errors and omissions in a quotation or other statements by The Dutchman are not binding.
Conditions
Quotations are valid until 3 weeks after quotation date and based on all services as per your request. Changes in services or confirmations after 3 weeks may affect prices as per our quotation.
Tickets for museums, trains and attractions can only be provided in conjunction with at least 2 other services (such as hotel accommodation, transfers, excursions, restaurant reservation, etc.…)
Tickets can only be confirmed upon receipt of full payment. Prices for tickets are subject to change at the moment of booking and are nonrefundable.
Restaurant bookings are subject to a handling fee of € 50,00 per restaurant.
Requests for one service (except tickets for museums, trains and attractions) will carry a surcharge of € 75,00 total.
In case of last minute bookings (less than 14 days prior to arrival), all services are subject to availability and final confirmation.
Trip planning fee
The Dutchman reserves the right to implement a planning fee of € 200,00 for special, customized itineraries. When applying this fee, it will be communicated in advance, prior to the initial proposal. The trip planning fee is nonrefundable.
Prices:
All prices quoted are NET, in Euros (€) per service or per person as indicated.
All travel related services in the European Union are subject to the “Tour Operator Margin Scheme” and VAT will therefore no longer feature separately. VAT can no longer be reclaimed.
Article 3) Payment conditions
The amount payable for an agreement must have been paid before the start of the activity or the program. The percentages indicated below will be applied to the total booking value, based on the confirmation of the most recent quotation:
For individual bookings (max 10 guests)
– 20% nonrefundable deposit to be paid and received upon confirmation of the project.
– 100% or the balance due of the total booking value to be received 4 weeks before the execution date.
For group bookings (11 guests or more)
– 20% nonrefundable deposit to be paid and received upon signature of the contract.
– 50% deposit to be paid and received 8 weeks prior to arrival of the group or first arrival.
– 35% final payment must be in our bank account 14 days prior to arrival of the group or first arrival
- The ultimate date that the amounts are due, will be mentioned on the invoice(s)
- Additional services requested between 5 days and the execution of the project, need to be guaranteed by credit card.
- Any balance due after completion of the project is to be paid within 14 days upon receipt of the final invoice.
Payments
Payments must be in Euros (€)
Payment may be made by bank transfer or credit card*.
* Payment by American Express, VISA and Mastercard are accepted and carry a 4% administration fee on top of the quoted NET rates in Euro’s (€). The Dutchman is not responsible for currency fluctuations between the time of confirmation and the actual date the charge is affected. Personal or company checks are not accepted.
Late or incomplete payment by the customer, group or agent will constitute default by operation of law without any further notice of default being required. The Dutchman is entitled to dissolve the agreement in whole or in part or to demand complete fulfilment. The Dutchman is also entitled to demand additional damage compensation to cover any costs already incurred for the purposes of the agreement.
Bank information:
When making payments, please state on the wire transfer: The passenger(s) name and Reference number of the file (Our Ref) and name of the Travel Agency.
Bank details The Dutchman: KNAB bank, Capellalaan 25, 2132 JK Hoofddorp, the Netherlands – IBAN NL75 KNAB 0257 2477 93, Swift or BIC code KNABNL2H. Name: The Dutchman travel service.
Article 4) Cancellation policy:
For individual bookings (max 10 guests)
– Cancellations until 1 month prior to arrival are subject to the paid nonrefundable deposit only.
– Cancellations within 1 month prior to arrival are subject to 100% charges of all cost.
– Cancellation must be acknowledged by The Dutchman via e-mail.
– Prepaid and confirmed tickets (train, museum, etc.) are excepted from this rule and remain non
-refundable.
– Refunds via credit cards are subject to an administration fee of 4% over the total amount with a minimum of € 50,00
For group bookings (10 guests or more)
Full or partial cancellation charges will be applied to the total booking value, based on the confirmation of the most recent quotation / confirmation.
More than 3 month before the first arrival No penalty except the paid good faith deposit
More than 2 months before the first arrival 15% of the total booking value;
More than 1 month before the first arrival 35% of the total booking value;
More than 14 days before the first arrival 60% of the total booking value;
More than 7 days before the first arrival 85% of the total booking value;
7 days or less of the first arrival 100% of the total booking value.
In the event of a “no-show” on the part of the participant, group or agent, the full booking value will always be payable. No rights can be derived from a verbal cancellation.
The Dutchman is entitled at all times to cancel or withdraw the agreement free of charge in the event of compelling circumstances that are out of the ordinary and unforeseeable, and which cannot be rectified or avoided, including, but not limited to: (civil) war, terrorism or terrorist threat, political unrest, natural disasters, extreme weather conditions, food shortages, (general) strikes.
The Dutchman is obliged to notify the participant immediately of the cancellation or withdrawal and the reasons for it.
The Dutchman advises clients/passengers to contract sufficient insurances to cover any unforeseen penalties.
Article 5) Formation and contents of the agreement
Every participant is obliged, prior to or at the latest on the formation of the agreement, to notify The Dutchman of any personal circumstances insofar as these may affect the smooth running of the activity or program. This obligation particularly applies to relevant medical and fitness conditions.
The person who enters into the agreement with The Dutchman on behalf of or for the purposes of another, is jointly and severally liable for all obligations arising from this agreement. Each customer is liable for his or her own part.
Article 6) Observance of confidentiality
Without prejudice to the powers and authorities accorded to The Dutchman in the agreement and general terms and conditions, both parties will observe strict secrecy with regard to confidential information, notwithstanding any legal obligations to disclose that may apply.
Without written permission in advance from the other party, neither party will make available information and data carriers at its disposal to third parties beyond that which is permissible within the frameworks of the agreement and/or general terms and conditions.
The parties will oblige their employees and other third parties to observe these provisions concerning confidentiality.
The customer, group or agent is expressly prohibited from making reference to details of The Dutchman, the agreement and/or the general terms and conditions in publications or in advertising without the written permission of The Dutchman.
Article 7) Changes made by The Dutchman
On the grounds of compelling circumstances, to be reported immediately to the customer, group or agent, The Dutchman is entitled to make unilateral changes to one or several points and/or parts of the program or activity offered. If possible, The Dutchman will offer the customer, group or agent an alternative that ensures that the specific character and nature of the program or activity remain as far as possible intact and which matches the agreed budget of the customer, group or agent, and will announce this immediately.
Article 8) Execution of the agreement
The Dutchman is obliged to execute the agreement in accordance with the expectations that the participant may have based on the agreement. According to the circumstances, The Dutchman is obliged to provide help or assistance to the customer, group or agent if the agreement, program or activity is not executed satisfactorily, insofar as this may reasonably be expected of The Dutchman.
Documents
Upon receipt of full payment the final program will be forwarded by e-mail.
The final program features local contact names, telephone numbers and other details and serves as final confirmation.
Vouchers will not be forwarded in advance but will be handed by limousine drivers or guides.
In case no transportation or guide services are booked, tickets and other documents will be delivered at the hotel on the day of arrival to the attention of the passengers.
Article 9) Liability
In the programs and activities it organizes, The Dutchman acts as an intermediary for customers, groups and agents on the one hand and transport companies, hotel operators and other natural persons and legal entities on the other. The Dutchman excludes any liability for accidents, personal injuries, delays, irregularities, damage, loss or theft of possessions or hand luggage.
Participation in programs and/or activities offered by The Dutchman and its partners is entirely at the participant’s own risk. In addition, the participant remains personally responsible for assessing whether he/she is sufficiently fit and healthy to take part in the program or activity. Except in the case of deliberate intent or gross negligence on the part of The Dutchman itself, The Dutchman is not liable for any type of (consequential) damage suffered by the participant as a result of accidents that occur during the program and/or activities, unless and insofar as exclusion of liability is not permitted by law.
The customer, group or agent is advised to take out (joint) cancellation insurance, accident insurance and/or travel insurance. The customer, group or agent remains responsible for taking out this insurance.
In addition to the foregoing, The Dutchman is also not liable for the consequences of:
- The inability to participate in (parts of) the program, because of the lack of an essential document;
- Failure to follow the instructions of representatives of The Dutchman or its partners;
- Irresponsible or deliberately damaging actions or negligence on the part of a group or one or several participants;
- The actions or negligence of third parties not directly involved in the execution of the agreement;
- Damage for which a customer, group or agent is insured;
- Circumstances for which The Dutchman cannot be blamed, and which cannot reasonably be attributed to The Dutchman in accordance with the local laws or generally applicable standards in society.
Insofar as The Dutchman is guilty of an attributable shortcoming, and the customer, group or agent suffers damages as a result, The Dutchman’s liability will be limited to a maximum of 100% of the booking value of the agreement, or that part of the agreement to which the liability relates.
The customer, group or agent is liable vis-à-vis The Dutchman for damages or any other disadvantage suffered by The Dutchman and/or third parties caused by the actions or negligence of the customer, group or agent or third parties “permitted entry” by the customer, group or agent; this includes damage, loss or any other harm to the property and possessions of The Dutchman and/or third parties caused by the customer, group or agent, whatever the cause.
The participant must be conversant with the law applicable at the location of the program or activity.
Article 10) Applicable law and final provisions
Agreements and all offers relating to the formation of an agreement are subject exclusively to Dutch law, including mandatory European law.
If a part of the agreement or of these general terms and conditions is invalid or voidable, this does not affect the validity of the other part of the agreement or these general terms and conditions. Instead of the void or invalid part, what counts as being agreed will be what most closely reflects, within the limits of that permitted by law, what the parties would have agreed if they had been aware of the invalidity or violableness.
Disputes will be submitted to the competent court in Amsterdam, unless, pursuant to a mandatory legal provision, another court is designated, and notwithstanding The Dutchman’s entitlement to designate an alternative competent court of its own choosing.
The Dutchman is a trade name of The Dutchman travel service B.V. and is registered at the Chamber of Commerce Amsterdam at number 96168889,
The original creative material in this proposal is the copy right of The Dutchman.